Privacy Policy

1. Introduction

Petrosoft Ltd. ("Petrosoft," "we," "us," or "our") operates digital platforms, IIoT systems, and software solutions (including TankGenie, SmartPump, QHSE, and enterprise tools). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services. By using our platforms, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

When you register and use our services, we may collect:

• Full name and email address
• Company name and contact details
• Job title and role within your organization
• Login credentials (passwords are securely encrypted and never stored in plain text)

2.2 Usage Data

We automatically collect information on how you interact with our services, including:

• IP address, browser type, and operating system
• Pages visited, features used, and time spent on the platform
• Operational measurements, configuration records, and generated reports you create
• Log data and error reports to improve system reliability

3. How We Use Your Information

We use the collected information to:

• Provide, operate, and maintain our software platforms and IIoT solutions
• Process and generate required analytics, calibration outputs, and reports
• Manage user accounts and company access controls
• Send transactional communications (e.g., account setup, verification, password resets)
• Improve our platforms through analytics and usage insights
• Ensure the security and operational integrity of the Service
• Comply with applicable legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your data only in the following circumstances:

• Service Providers: Trusted third-party vendors who assist in operating our infrastructure (e.g., cloud hosting, email delivery) under strict confidentiality agreements.
• Company Administrators: Your account data and activity may be visible to the admin of your registered company account.
• Legal Requirements: If required by law, court order, or government authority.
• Business Transfer: In the event of a merger, acquisition, or sale of assets, your data may be transferred with appropriate notice.

5. Data Security

We implement industry-standard security measures to protect your information, including SSL/TLS encryption for data in transit, encrypted storage for sensitive credentials, and role-based access controls. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to using best practices to protect your data.

6. Data Retention

We retain your personal information and operational data for as long as your account is active or as needed to provide the Service. Upon account termination, data may be retained for up to 90 days for backup and legal compliance purposes, after which it is permanently deleted.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal information
• Withdraw consent to data processing at any time
• Lodge a complaint with a data protection authority

To exercise any of these rights, contact us at info@petrosoft.com.ng.

8. Cookies

Our platforms use essential cookies to maintain your session and ensure proper functionality. We do not use advertising or tracking cookies. You may configure your browser to reject cookies, though this may affect certain features of the Service.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. Continued use of the Service after such changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Petrosoft Ltd.
Office: 1st Floor, 14 Akinremi Street, Ikeja, Lagos, Nigeria
Email: info@petrosoft.com.ng
Phone: +234-8033836341
Website: www.petrosoft.com.ng